Returns & Exchanges

How to return and/or exchange your Lyla Loves items.

 

U.K. Returns Are Free

We know that there will be times when you want to return what you order from us so we want to make it as cheap and efficient as possible. To get a refund all you just need to: 

1. Email returns@lylaloves.co.uk and let us know:

  • Your Order Number
  • Your reason for returning the item
  • Whether you want an exchange or refund

2. Return the item(s) to us within 14 days of placing the order to the following address:

LYLA LOVES
Unit 11 Adrienne Avenue
Adrienne Business Centre
Southall Middlesex
UB1 2FJ

We will email you confirmation that we have received your return and process the refund on the next working day.

International Returns

If the items are faulty or damaged the returns will be free. Otherwise we will have to charge for the items to be returned. Rest assured we will help you find the most inexpensive way to return the items to us. Please follow these two steps:

1. Email returns@lylaloves.co.uk and let us know:

  • Your Order Number
  • Your reason for returning the item
  • Whether you want an exchange or refund
  • Let us know if want advice on seeking the cheapest way to send the items back to us

2. Return the item(s) to us within 14 days of placing the order to the following address:

LYLA LOVES
Unit 11 Adrienne Avenue
Adrienne Business Centre
Southall Middlesex
UB1 2FJ, United Kingdom

We will email you confirmation that we have received your return and process the refund on the next working day.

A Couple Of Exceptions

  • For hygiene reasons, we cannot refund earrings or ear cuffs unless they are damaged or faulty.
  • Make sure the items are in the same condition as they were when you received them. We will be unable to issue you a refund if they are altered in any way.

None of the above effects your statutory rights.

Exchanges

Exchanges are free

If you choose to exchange an item not only will returning the item be free but the delivery of the new item will be free as well.